Privacy Policy
Effective: 24 October 2026
Prestige Home Solutions respects your privacy. This policy explains what personal information we collect, why, and how we protect it, in line with the General Privacy Principles of Trinidad and Tobago's Data Protection Act, 2011.
1. Information we collect
- Details you give us when you order or contact us: your name, phone number, delivery address or area, and what you ordered.
- Messages you send us on WhatsApp or by email.
- Payment records, such as the amount paid and whether it was cash or card. We do not keep your full card number; card payments are handled by the card terminal provider.
- Basic technical information collected by our website host (Google Sites), such as your IP address and browser type.
2. Why we use it
- To confirm, deliver and collect payment for your order.
- To answer your questions and handle returns or complaints.
- To keep business, accounting and tax records required by law.
- To send you offers or news, but only if you have agreed. You can tell us to stop at any time.
We collect only what we need for these purposes, and we do not use your information for anything else without your consent.
3. Who we share it with
We never sell your personal information. We share it only when needed:
- With the person or courier delivering your order.
- With our card payment provider, to process card payments.
- With our accountant or professional advisers, for record-keeping.
- With authorities when the law requires it.
4. WhatsApp, Google and storage outside Trinidad and Tobago
We use WhatsApp (owned by Meta) to take orders and Google Sites to host this website. These services may store information on servers outside Trinidad and Tobago and have their own privacy policies. We use them because they apply strong security protections.
5. How long we keep it
We keep order information for as long as needed to complete your order and deal with any return, and then for as long as the law requires for business and tax records. After that, we delete it securely.
6. How we protect it
Only the people who need your information to fulfil your order can access it. We keep our devices and accounts password-protected and take reasonable steps to keep your information accurate and secure.
7. Your rights
You may ask us to show you the personal information we hold about you, correct it if it is wrong, delete it where we no longer need it, or stop using it for marketing. You may also question how we handle your information. Contact us and we will respond promptly.
8. Children
Our products and website are intended for adults. We do not knowingly collect information from children under 18.
9. Changes and contact
We may update this policy and will post the new version here with its effective date. For any privacy question or request, contact us on WhatsApp at 1-868-334-5050 or by email at info@phstt.com.